Returns & Exchanges
Your satisfaction is our priority. At Fray Atelier, we want every purchase to feel like the perfect addition to your wardrobe. If it isn’t, our returns and exchanges process is designed to be simple, transparent, and fair.
Returns
- Returns are accepted within 14 days of delivery for unworn, unwashed items in their original condition with tags attached.
- Items that show signs of wear, damage, or altered condition will not be eligible for return.
- Final sale items are not eligible for return.
Exchanges
- Exchanges are available for different sizes or styles.
- To request an exchange, contact our customer care team within the 14-day window. We will guide you through the process and ensure the new item is shipped promptly.
How to Initiate a Return or Exchange
- Contact our customer care team at [insert email/contact form] with your order number and reason for return or exchange.
- Follow the provided instructions to securely package your item.
- Ship the item back to the address provided.
- Once received and inspected, we’ll process your refund or ship your exchanged item.
Refunds
- Refunds are processed to the original payment method.
- Depending on your bank or payment provider, refunds may take 5–10 business days to appear on your account.
We understand that clothing is personal, and sizing or fit can vary. Our goal is to make returns and exchanges seamless so that every Fray Atelier piece you wear feels right.